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Privacy Policy
This Privacy Policy explains how Sunspin Casino handles personal information when players visit the website, create or use an account, contact support, make transactions or otherwise use the available services. It also explains the choices available to players regarding their information, cookies and marketing communications.
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About this Privacy Policy
Sunspin Casino respects the privacy of players in Australia and aims to handle personal information in a careful, transparent and secure way. This policy is written in general terms because the information handled can vary according to the services used, the account activity involved and the checks that may be required.
Article contents
By using the website or opening an account, players should read this policy together with the applicable website terms and any notices shown at the point where information is collected. Those notices may explain a particular use of information, such as an identity check, a payment process, a support request or a marketing preference.
This policy applies to information collected through the website, account features, customer support channels and other related online interactions. It does not change the rights or obligations that apply under relevant privacy, gambling, financial crime prevention or other legal requirements. If this policy is updated, the latest version will be made available on the website.
What personal information means
Personal information is information that identifies a player or could reasonably be connected with a player. It can include information provided directly by the player, information created through account activity and technical information collected when the website or its features are used.
Information collected and why it is used
The type of information handled depends on how a player interacts with Sunspin Casino. The website will generally collect only information that is relevant to providing services, meeting responsibilities and maintaining a safe account environment.
- Account details, such as a player name, date of birth, contact details, login information, account preferences and responsible gaming settings.
- Verification information, which may include identity documents, information used to confirm age or identity, and records of checks required before certain account activities can be completed.
- Payment and transaction records, such as deposits, withdrawals, payment method details, transaction dates, amounts, currency information and related account history. Payment providers may also process information under their own privacy notices.
- Device and technical data, such as an internet protocol address, browser type, operating system, device characteristics, language settings, approximate location, access times and information about how the website is used.
- Cookie and similar technology data, including information that helps remember preferences, support website functions, measure performance and understand how visitors interact with pages.
- Communications and support records, including messages, requests, feedback, verification responses and information needed to resolve an account or service enquiry.
This information may be used to create and operate a player account, provide requested features, process payments and withdrawals, keep account records accurate, communicate about account activity and provide customer support. It may also be used to confirm that an account is being used by the appropriate person and to protect the website and its users.
Information may be used for verification, age and identity checks, anti-fraud monitoring, security investigations, responsible gaming processes and the detection or prevention of suspicious, unlawful or unauthorised activity. These activities help protect players, the website, payment systems and the wider gambling environment.
Where permitted or required, information may be used to meet legal and operational obligations, respond to lawful requests, resolve disputes, enforce website terms, maintain records, improve services and keep technical systems reliable. Marketing communications are handled according to the player's preferences and any required consent.
Sharing, security and retention
Sunspin Casino may share relevant information with carefully selected service providers where this is needed to operate the website or fulfil a legitimate business, security or legal purpose. Examples can include payment and transaction providers, identity and verification services, fraud prevention services, technology and hosting providers, customer support tools and professional advisers.
Information may also be disclosed where necessary to protect the rights, safety, property or systems of Sunspin Casino, its players or other people, or where disclosure is required or permitted by applicable requirements. Service providers are expected to handle information appropriately and only for the purposes connected with the services they provide.
Reasonable administrative, technical and organisational measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures can include access controls, account security procedures, monitoring, secure transmission methods and restrictions on who can view information. No online service can guarantee that security risks will never occur, so players should keep login details confidential and avoid sharing access to their account.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified.
Closing an account does not always mean that every record can be removed immediately. Some account, verification, transaction, payment, security or communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Once the relevant period ends, the information will be handled in accordance with applicable retention and security procedures.
Cookies and online technologies
Sunspin Casino may use cookies and similar technologies when a player visits or uses the website. A cookie is a small text file or similar identifier stored on a device. These technologies can help the website remember settings, keep sessions working, support account security, understand website performance and identify areas that may be improved.
Some cookies are necessary for core website functions, including navigation, login processes and security features. Other cookies may help with preferences, analytics, performance measurement or relevant communications. The technologies used and the information associated with them can depend on the pages visited, the features used and the settings selected.
Players can manage or restrict cookies through the settings in their web browser. Browser settings may allow a player to delete existing cookies, block certain categories or receive a notice before cookies are stored. Disabling some cookies may affect the availability, security or functionality of parts of the website. Information about browser controls is normally available through the browser help menu.
Technical data collected through cookies or similar technologies may be combined with account or usage information where this is necessary for security, service operation, analytics or support. The same general safeguards and purposes described elsewhere in this policy apply to this information.
Your privacy rights and how to contact us
Depending on the circumstances and applicable requirements, players may have rights relating to their personal information. These rights can include asking what information is held, requesting access to a copy, asking for inaccurate or incomplete information to be corrected, requesting deletion where there is no continuing reason to retain it, and making choices about marketing communications.
Making a data request
To exercise privacy rights or ask a question about personal information, contact support@sunspincasino.online. A request should describe what is being requested and include enough information to help locate the relevant account or records. For security, Sunspin Casino may need to verify the identity of the person making the request before providing information or changing account records.
- Access: ask for confirmation about whether personal information is held and request access to relevant information, subject to applicable exceptions.
- Correction: ask for inaccurate, outdated or incomplete information to be corrected or updated.
- Deletion: request deletion of personal information where it is no longer needed, where there is no overriding reason to retain it, or where deletion is otherwise available under applicable requirements.
- Marketing consent: withdraw consent to marketing communications or update marketing preferences. Withdrawing consent does not affect processing that is needed for account operation, security, support, transactions or legal obligations.
- Privacy enquiries: ask how information is collected, used, shared or retained, or raise a concern about the handling of personal information.
A deletion request may not apply to records that must be retained for a legally required period or that are needed to establish, exercise or defend rights, prevent fraud, maintain security, resolve disputes or meet other valid obligations. Where a request cannot be fully completed, the reason will be explained in general terms where appropriate.
Sunspin Casino aims to respond to privacy requests within a reasonable timeframe. The time needed can depend on the nature and complexity of the request, the checks required to protect account security and whether information must be obtained from a relevant service provider. Players may also stop using the website or close an account, but account closure does not remove records that must be retained or information already used lawfully before closure.
